July 20, 2010 11:13am by admin | 
Don't use Magic Jack for business!
Reader LC reports that Magic Jack canceled her number after she attempted to use her new Magic Jack as part of her business. After they shut her down, she researched the “fine print” and discovered that they reserve the right to cancel your service if you either make more than 50 calls in a day, or call 50 different numbers.
Perhaps this is LC’s fault for not reading the fine print, but it is something potential Magic Jack customers should be aware of.
We were just sent this comment from another net forum:
Today I went to make on my magic jack and I kept getting a message to call a certain phone number about my magic jack service.
I call the number and they told me my magic jack account was suspended, abuse of their service they said.
They told me abuse was too many phone calls that lasted too long were being made on my service.
That my friend is not unlimited phone calling.
Oh, I can still get incoming calls, but wait, no one can call me as magic jack phone numbers will be long distance to your friends. If I want to continue using my magic jack I will have to buy prepaid minutes.
This is the biggest fraud being perpetraited on hard working people just trying to save a few bucks and get by.
The sun won’t shine where I would like for them to stick their junk and false advertiseing!
Same happen to me
Same day I shop new unit they cancel it and won refund, them I try to keep going with old unit them they block it too.
That was on July 18th, today I visit a frind that have the same problem with 3 more units.
!BEWARE! !BEWARE! !BEWARE!
Begare
Yeah…I have myself just had this “service suspension” (really, an effective termination) on several magic jacks I have had between July 20 and 22, 2010.
I’ve had these – with the same calling patterns and volumn of use in my business, for OVER a year! It was only after I paid for an annual renewal that, within 30 days of getting my money, that they’ve done this! If I was a problem, why didn’t they warn me first and terminate me — long before this? And why does their website – to this day – explicitly say “call all you want”. And THAT with no qualifier or footnote even!!!
Sounds like MagicJack has suddenly wanted to: 1) Minimize their capacity needs; and, 2) Greatly increase their revenue with more magic jack purchases (to “spread the load” of the customer to avoid such B.S. of a 50 calls a day limit). SHAME ON THEM!!!
By the way, they point to their separate fine print. But I can assure you, I READ IT WHEN I STARTED SERVICE MAY AND JUNE, 2009 — AND THEY CHANGED THEIR FINE PRINT TO PUT THOSE TERMS IN (50 CALLS AND EXCESSIVE USE) WHILE FAILING TO NOTIFY ME OF ANY CHANGE! And NOW they are attempted to refuse to refund or reach other accomodation with me since they in the last month had DUPED me into paying them more money??? Sorry, Charlie.
I’m right now disputing these charges with my credit card company. Knowing how all of these firms work, I’ll probably lose somehow and have to pay. But I figure this: If just HALF of those being screwed by magic jack put them thru the time and expense of addressing these disputed charges, Magic Jack will STOP trying to screw the customer in this way! I urge all reading this in similar fashion to dispute your credit card charges for them!
RISE UP AGAINST THE MACHINES !!!
Yes, it was written in their Terms of Service that customer’s should not make more than 50 calls everyday.
I haven’t had many problems but what I don’t like is that they advertise it as an unlimited plan but they hang the call after first 2 hours and now one hour, after that I normally would call back but now they won’t let the call pass after a while.