Reader Marc provides the following Magic Jack observations… none of which are positive!
I purchased a MagicJack at Wal-Mart, knowing I would have absolutely no problem returning it there, which is exactly what I intend to do first thing tomorrow.
The advertising for Magicjack is EXTREMELY misleading. It never mentions that you must compromise your computer’s and/or network’s security for the softphone program to install properly — this presents an easy entryway for many kinds of malicious software (viruses, spyware, etc.)
The ads also don’t mention that you have to leave your computer on whenever you want to send a call, and that you’ll pay a hell of a lot more than $20/year if you want to be able to receive calls at your current number.
Furthermore, the Magicjack ads completely skip over the inconvenience of having to use the computer to dial out instead of using the keypad on the phone itself. For those of us who prefer portable and mobile phones and don’t like to carry extra junk around (e.g., a computer!) just to use the phone, Magicjack is completely pathetic.
Given the complete lack of toll free customer support or even a functional real-time support forum, and the many allegations that Magicjack customers who were foolish enough to provide credit card numbers have had charges applied to their cards without their approval, I would strongly agree that Magicjack is a SCAM!